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Welcome to Cheers and Tiers

These Terms & Conditions (“Terms”) govern your booking of our services. By making a booking (or accepting our quote), you (“Client”) agree to be bound by these Terms. We (“Cheers & Tiers” / “we” / “us”) provide event hire services in accordance with these Terms and applicable Australian laws, including the Australian Consumer Law (ACL).

Introduction

1. Engagement & Scope of Service

1.1 Booking Confirmation
A booking is confirmed only once we receive (a) a signed agreement and (b) the security bond. Until then, your event date is not secured, and we may accept alternative bookings.

1.2 Scope of Services
We will supply and deliver the champagne tower and related items, install and style (as specified in your quote), and collect and pack down after your event. Any additional requests or variations outside the inclusions may incur extra charges and must be agreed in writing.

2. Payment Terms & Amendments

2.1 Security Bond
A security bond (as per your quote) is required to secure your date and cover the hire of all inventory.

The security bond is refundable after the event, provided all hired inventory is returned in good, usable condition.

If no damage or loss occurs, the security bond will be returned in full to the Hiree within 3 business days post-event.

In the case of any damage, loss, or breakage, a deduction will be made from the bond, and an invoice may be issued if the cost exceeds the bond amount.

2.2 Final Balance
The remaining balance is due in full no later than 14 days prior to your event date. Failure to make payment by this time may result in cancellation of your booking without refund.

2.3 Late Payment & Cancellation
If payment is delayed, we reserve the right to cancel your booking, and you will forfeit the security bond. Any request to reinstate will be treated as a new booking (subject to availability).

2.4 Amendments to Bookings
Requests to change your date, venue, or styling details must be submitted in writing at least 14 days before your event. All changes are subject to availability and may incur additional charges (e.g. travel, labour, or logistical fees).

3. Cancellation & Rescheduling

3.1 Cancellation by Hiree

If cancelled more than 2 months (60 days) before the event date, you will receive a refund of all amounts paid.

If cancelled within 2 months but more than 14 days before the event date, all payments are non-refundable. You may, however, request one complimentary reschedule (see clause 3.2).

If cancelled within 14 days of your event date, no refund or reschedule will be offered except at our discretion.

3.2 Rescheduling
One complimentary reschedule may be requested if submitted at least 14 days prior to the original event date. If the new venue or date requires additional costs (e.g. travel or staff hours), an updated invoice will be issued. The rescheduled event must occur within six (6) months of the original date.

3.3 Force Majeure
If an event outside of either party’s control (e.g. natural disaster, government order, pandemic) prevents your event from proceeding, we will make all reasonable efforts to reschedule. If rescheduling is not possible, a refund or credit may be issued in line with the ACL.

4. Delivery, Setup & Collection

4.1 Venue Access & Site Conditions
You must provide access to the venue at least 2 hours before your event to allow safe delivery, setup, and styling. The setup area must be flat, stable, and free from obstructions.

4.2 Collection (Pack-down)
We generally begin pack-down 1 hour before the scheduled event end time or the conclusion of the towers use. Overnight hire may be available by prior arrangement only. All items must remain accessible at the agreed collection time.

4.3 Responsibility After Setup
Once setup is complete, you assume full responsibility for all hire items until our team returns for collection.

5. Damage, Loss & Security Bond

5.1 Refund Conditions
The security bond is refundable after the event. If no damage or loss has occurred, and all hired inventory is returned in good, usable condition, the bond will be refunded in full to the Hiree within 3 business days post-event.

5.2 Breakages, Loss or Damage
You are liable for the cost of repair or replacement for any damaged, lost, or broken items. If the total exceeds the security bond amount, an invoice will be issued for the balance. Glasses are $25 per glass, and damage to tables or tabletops/drip trays, the hiree will be invoiced for cost of replacement.

5.3 Handling of Hire Items
Hire items, including the champagne tower structure, must not be disassembled, relocated, or tampered with by the client or guests. Only authorised Cheers & Tiers staff or venue staff are permitted to handle or pack down equipment.

6. Alcohol & Glassware Use

6.1 Supply of Alcohol
We do not supply alcohol. All champagne or liquids used in the tower must be provided by the Hiree or venue.

6.2 Pouring Responsibility
Pouring may be carried out by you, your guests, or venue staff. Regardless of who pours, you remain responsible for any breakages, spillage, or damage that occurs during use.

6.3 Age Restriction
You confirm that all individuals handling or consuming alcohol are aged 18 years or older. Cheers & Tiers accepts no liability for incidents involving underage drinking or misuse of glassware.

7. Styling & Additional Decorations

7.1 Client Decorations
If you intend to incorporate your own styling items (e.g. flowers, signage, ribbons), these must be pre-approved in writing. Unapproved items may be removed if they pose a risk to safety or presentation.

7.2 Attachment Restrictions
Do not attach any decorations or signage directly to the tower or glassware unless authorised by our team. We reserve the right to remove any unsafe or unsuitable items.

8. Consumer Guarantees & Liability

8.1 Compliance with Law
We operate in full accordance with Australian Consumer Law. You are entitled to remedies when services fail to comply with statutory guarantees.

8.2 Limited Liability
Except where required by law, Cheers & Tiers is not liable for injury, property damage, or loss once the tower has been installed and is in use.

8.3 Indemnity
You agree to indemnify and hold us harmless against any claims, costs, or damages arising from misuse of hire items, unsafe venue conditions, or guest behaviour.

9. Photography, Publicity & Promotion

9.1 Use of Images
We may capture photos or videos of your tower setup for promotional purposes (website, portfolio, or social media).

9.2 Opt-Out Option
If you do not wish for images of your event to be used, please notify us in writing prior to your event.

10. Changes to Terms

We reserve the right to update or amend these Terms at any time. The version applicable at the time of booking will remain binding for your event.

11. Governing Law

These Terms are governed by the laws of Queensland, Australia, and any disputes will be subject to the jurisdiction of the Queensland courts.
If you have any questions or concerns regarding these Terms, please contact:
Cheers and Tiers Champagne Towers
Email: hello@2shey.com
We acknowledge the Traditional Custodians of the lands on which we live and work — the Turrbal and Jagera peoples — and pay our respects to Elders past, present, and emerging.

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