Terms and Conditions

Welcome to Cheers & Tiers Champagne Towers and Event Hire! These terms and conditions outline the agreement between you (the client) and us (the service provider). By booking our services, you acknowledge and agree to the following terms.

1. General Terms

1.1. Service Agreement: A booking is confirmed once we receive a signed agreement and booking fee. By booking with us, you agree to these terms and conditions, which comply with Australian Consumer Law (ACL).

1.2. Scope of Services: Our services include champagne tower hire, delivery, setup, styling (as outlined in the inclusions), and collection. Additional requests may incur extra charges.

2. Booking and Payment

2.1. Booking Fee: A refundable booking fee is required to secure your date. This fee ensures your tower is reserved and prep begins.

2.2. Balance Payment: The remaining balance, must be paid in full at least 14 days prior to the event.

2.3. Late Payments: Failure to pay by the due date may result in cancellation without refund unless otherwise arranged.

2.4. Changes to Booking: Any changes must be requested in writing at least 14 days before your event. Approval is subject to availability and may result in an updated invoice (e.g., new venue, travel re-quote).

3. Cancellations and Refunds

3.1. Client Cancellations:

More than 2 months before the event: Full refund, minus the booking fee.
Within 2 months of the event: Payments are non-refundable, but one complimentary reschedule may be offered.
Within 14 days of the event: No refunds or reschedules will be offered, unless at our discretion.

3.2. Reschedules: One complimentary reschedule is allowed if requested 14+ days before the original event. Travel will be re-invoiced if the venue changes. Reschedules must be used within 6 months.

3.3. Force Majeure: In the case of unforeseen events (e.g., natural disasters or government orders), we will do our best to reschedule your booking. If that’s not possible, a refund may be provided in accordance with ACL.

4. Delivery, Setup, and Collection

4.1. Setup Access: We require access to the venue 2 hours prior to event start time for setup. Please ensure the setup space is flat, stable, and unobstructed.

4.2. Collection: Bump-out will begin 1 hour prior to your event end. Overnight hire is not available unless through a partnered venue. All items must be accounted for and accessible at the agreed time.

4.3. Responsibility: Once setup is complete, the client assumes responsibility for all hire items until collected.

5. Damage and Loss

5.1. Security Deposit: A $150 refundable deposit is required and included in your final invoice. This will be returned within 3 business days post-event, pending inspection.

5.2. Damage & Breakages: If damage or loss exceeds the deposit, the Hiree agrees to pay the additional cost. Any breakages must be reported to our team before pack-down.

5.3. Item Care: Our team will handle pack-down to avoid additional damage. Clients must not attempt disassembly unless otherwise instructed.

6. Alcohol Policy

6.1. Supply of Champagne: We do not supply alcohol. All beverages must be supplied by the client or venue. Reach out for help estimating bottle quantity.

6.2. Pouring: Pouring may be done by the client or venue staff. Regardless of who pours, the client is responsible for any breakage. If using venue staff, consult with them regarding liability.

6.3. Age Restrictions: All hirees must be 18+. Cheers & Tiers is not liable for underage drinking using our glassware. Venues are expected to monitor alcohol service.

7. Customisation and Styling

7.1. Add-Ons & Styling: If you plan to bring florals, ribbons, or other styling elements, they must be approved in writing beforehand.

7.2. Safety First: External props or decorations may not be attached to the tower. Unsafe or unapproved items may be removed at our discretion.

8. Consumer Guarantees and Liability

8.1. Compliance: We operate in full compliance with Australian Consumer Law. You are entitled to services that are safe, suitable, and provided with care.

8.2. Liability: We are not liable for injury, property damage, or loss once the tower is in use, beyond our obligations under ACL.

8.3. Indemnity: You agree to indemnify Cheers & Tiers against any claims, damage, or liability resulting from misuse, unsafe conditions, or guest behaviour at your event.

9. Photography and Promotion

9.1. Event Photos: We may photograph our setup and use photos for promotional purposes, including social media and website use.

9.2. Opt-Out: If you do not wish to have images of your event used, you must let us know in writing before your event.

10. Amendments

Cheers & Tiers reserves the right to update these terms and conditions at any time. Updated terms will apply to all new bookings and will be provided to you in writing where relevant.

11. Governing Law

These terms and conditions are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of the courts of Queensland.